What if my card is lost or stolen?

If you think your card has been lost or stolen, open your online banking account and choose “card management” to report it lost or stolen. 

You can also call the numbers listed below. Our Lost or Stolen Customer Service is available 24 hours a day, 7 days a week.

Personal Debit Card

Debit Cards

 

The Only Card Credit Card

Credit Cards

 

Outlook Prepaid Debit Card

Prepaid Cards

 

We will send you a new card in the mail and you should receive it within 10 business days. Alternatively, Debit Cards are available at many instant issue locations in branch. Commercial MULTI cardholders can also contact their company’s card administrator for a new card.

Let us know when you are traveling by adding a Travel Notification to your debit card. This is our simple way of flagging your card to make sure you have access to your money while away.

If you think you are victim to fraud, click here to find out how to take action.

This card is issued by The Central Trust Bank pursuant to a license by Mastercard® International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Points have no expiration as long as the card is active and completes purchases on an annual basis.

Cash back is provided in the form of a statement credit.